PartServe is South Africa’s leading IT outsource warranty management company, representing Lenovo, Epson, Canon, Sony Playstation, Zebra, IBM, Asus, NEC, BenQ, Philips, AOC, Viewsonic, Brother and Mitsubishi Electronics. PartServe is the first choice for out of warranty repairs of Laptops, PC’s, monitors, scanners and printers.

Through our 5 branches PartServe stocks and sells spare parts for all the products we officially support and most other branded IT products available in South Africa. Additionally PartServe has been very proud to introduce the PowerServe brand of universal Laptop AC adapters and lightning protection products which have found huge success in Southern Africa.

PartServe is well known to the South African corporate community as a first class solution to their IT asset disposal requirements. PartServe is very active in the refurbishment and resale of second hand PC and printing equipment.

PartServe was founded in 1999 and offers a range of services, which can be summarised into the following areas.

• Outsourced warranty – PartServe runs and manages the warranty Programs for Acer, Lenovo, Epson, Canon, Sony Playstation, Zebra, MSI, NEC, Philips, AOC, Kyocera, Motorola and Viewsonic for Southern Africa.
• IT/Mobile/Power repairs – PartServe is the leader in IT / Power product repairs through Southern Africa. Offering depot and onsite repairs to component level on Laptops, PC’s, printers, Mobile phones, Tablets, projectors, screens, UPS’s and inverters.
• Spare parts and finished goods logistics management – For all the vendors PartServe represents, we warehouse and manage all spare parts and finished goods needed to facilitate in and out of warranty repairs or exchanges. Determining stock levels based on movement as well as stock holding through our regional network of branches.
• Asset recovery and disposal – Financial institutions and corporate companies wishing to do a technology refresh can make use of PartServe to remove old IT equipment as well as do all data wiping. PartServe has the channel and infrastructure to dispose of such equipment to IS014000 standards.
• Distribution of IT/Mobile/Power product spare parts and Refurbished IT equipment – Through our very broad online presence as well as an active sales team PartServe can deliver any spare parts, refurbished equipment or replacement batteries anywhere in Africa in the best possible lead times.
• Technical training – as well as developing our own technical staff we offer full training services to the IT channel for various of our vendor products. Customers who are trained with PartServe gain official accreditation from the vendors on whose behalf we train.

Staff
PartServe currently employs nearly 160 people. All current shareholders are active participants in the business on a daily basis. Our business is broken down in to separate divisions, which are run by an independent management team.

PartServe Channel Support currently runs an apprenticeship programme, where students who have learnt electronics theory or have some basic PC knowledge are invited to work for PartServe on a 12 month training contract and are taught how to repair printers, pc’s and mobile devices from component level upwards.

Geographical footprint
PartServe has 5 directly owned branches, Johannesburg, Durban, Bloemfontein, Port Elizabeth and Cape Town. PartServe has an additional 34 PartServe representative companies through Southern Africa that carry our work on our behalf.