Survey OOW

Branch* Branch* Bloemfontein Cape Town Johannesburg Port Elizabeth Durban

1. How would you rate the efficiency of booking in your job at our front counter ? * * 1. How would you rate the efficiency of booking in your job at our front counter ? * * Extremely Well Very Well Moderately Well Slightly Well Not at all Well

2. How would you rate the professionalism and friendliness of our front counter staff ? * 2. How would you rate the professionalism and friendliness of our front counter staff ? * Excellent Good Average Under Average

3. Was your machine repaired or your problem resolved to your satisfaction ? * 3. Was your machine repaired or your problem resolved to your satisfaction ? * Yes No Quote Rejected

4. Was your machine clean and packed appropriately on collection ? * 4. Was your machine clean and packed appropriately on collection ? * Yes No

5. How long did the repair take, from dropping off the product at the repair centre to when it was ready for collection ? * 5. How long did the repair take, from dropping off the product at the repair centre to when it was ready for collection ? *1 Working Day2 Working Days3 Working Days4 Working Days5 Working Days6 Working Days7 Working Days8 Working Days9 Working Days10+ Working Days

6. And what do you feel is the acceptable number of days for the repair ? * 6. And what do you feel is the acceptable number of days for the repair ? *1 Working Day2 Working Days3 Working Days4 Working Days5 Working Days6 Working Days7 Working Days8 Working Days9 Working Days10+ Working Days

7. How well did the customer service representatives at PartServe Channel Support communicate with you ? * 7. How well did the customer service representatives at PartServe Channel Support communicate with you ? * Extremely Well Very Well Moderately Well Slightly Well

8. How often did you get updates from PartServe on the status of your job (Email, SMS or calls) ? * 8. How often did you get updates from PartServe on the status of your job (Email, SMS or calls) ? * Constantly Seldom Never

9. Did you make use of our online job tracking system ? * 9. Did you make use of our online job tracking system ? * Yes No

10. Overall Satisfaction, how likely is it that you would use our services again ? - On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely and based on this recent service experience, please rate * 10. Overall Satisfaction, how likely is it that you would use our services again ? - On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely and based on this recent service experience, please rate * 1 - Very Unlikely 2 3 4 5 6 7 8 9 10 - Very Likely

Comments

Would you like us to contact you regarding your service experience ? * Would you like us to contact you regarding your service experience ? * Yes No

Name *

Surname *

Email Address *

Job Number *

Cell Phone Number *